We would like to inform you that an error has occurred in connection with the adjustment of our hourly rates on March 1, 2026. This means that some customers have paid double for their hourly parking between March 1-4.
The error has been identified and prices have now been restored to the correct levels in our suppliers’ apps. Those who have been affected have the opportunity to get the part that was overcharged back from the phone parking operator through which the payment was made. Read further down the page to see how you should proceed depending on which operator you used.
We apologize for the confusion this may have caused and thank you for your patience.
For those of you who paid through Easypark
If you paid via Easypark, the refund will be made automatically to the person affected, and you do not need to do anything yourself. It may take up to a little over a week before the refund is completed.
Update 9/3: Easypark has notified us that the refunds have now been completed.
For those of you who paid through Parkster
If you paid via Parkster, you need to contact their customer service at 0775 – 33 30 30 or
kundtjanst@parkster.se so that they can process the refund.
kundtjanst@parkster.se so that they can process the refund.
Do you have questions?
If you have any questions regarding the refund, please contact the telephone parking operator you used when parking.